熊猫系统服务协议
最后更新时间：2026-10-17
本协议是您与 熊猫科技（以下简称「我们」）之间关于使用《熊猫》即时通讯产品及相关服务（以下简称「本服务」）所订立的协议。请您在注册、登录或使用本服务前仔细阅读本协议。您勾选「我已阅读并同意」或实际使用本服务，即表示您已充分理解并同意本协议全部内容。
1. 接受条款
1.1 本服务面向企业内部员工及受控社区成员提供。内部账号凭管理员发放的通用验证码注册；外部账号凭组织编码或手机短信验证码注册，并须通过实名与银行卡人工审核后方可使用社交功能。
1.2 我们可能根据法律法规或业务需要修订本协议。修订后的协议将在应用内公布，您继续使用本服务即视为接受修订。
2. 服务内容
2.1 本服务包括：账号注册与登录、联系人与好友、单聊与群聊（文字、图片、语音、视频、文件、引用、转发等）、群管理与群文件、一对一语音与视频通话、朋友圈、积分钱包与固定金额积分红包、礼品兑换、多设备同步与系统推送。
2.2 本服务不提供真实货币支付、充值、转账、提现、随机金额红包、小程序、公众号等功能。积分规则见第 6 条。
2.3 消息在传输过程中使用 TLS 加密。为实现多设备同步、离线投递与依法处置，服务端会保存消息内容：消息默认保存 365 天，图片、语音、视频与文件默认保存 90 天，管理员可调整保留期限。
3. 账号与安全
3.1 用户名注册后不可修改。您应妥善保管账号与密码，因您保管不善造成的损失由您自行承担。
3.2 忘记密码时请通过应用内「在线客服」留下账号与昵称，由管理员在核实后重置密码。我们不提供短信自助重置密码。
3.3 新的手机设备登录会使原手机设备下线；桌面设备登录需经手机端确认。
3.4 连续登录失败、频繁加好友、消息轰炸等行为将触发限流、临时冻结或 IP 封禁。
4. 使用规范
4.1 您不得利用本服务发布或传播违反法律法规、侵害他人合法权益、色情、诈骗、骚扰等内容，不得上传可执行程序等被拦截的文件类型。
4.2 您可以通过投诉功能举报违规内容。我们有权依据本协议及法律法规对违规账号、群组采取警告、禁言、冻结、封禁、解散等措施，并保留相关记录。
5. 实名与审核
5.1 外部账号须提交真实姓名、证件信息及银行卡信息供人工审核。证件号码、银行卡号等敏感信息加密存储，界面默认脱敏显示。
5.2 审核未通过时，您可以按驳回原因修改后重新提交。
6. 积分、红包与礼品兑换
6.1 「积分」是我们向您发放的虚拟分值，不是货币，也不是预付价值或电子钱包余额。积分不能用真实货币购买或充值，不能兑换为现金或提现，不能在用户之间转让或交易（以积分红包赠送好友除外），不计利息，也不能用于本服务以外的任何场合。
6.2 积分只能由我们（通过管理员）发放或扣减，或通过本服务的积分红包、红包到期退回、礼品兑换及其取消或驳回退回而变动。每一次变动都会记入「积分明细」。如发现积分因系统错误、违规或欺诈行为而发放或取得，我们有权更正或扣减相应积分。
6.3 积分红包金额固定、不随机，单个金额、个数、每日总额与个数、有效期等以应用内显示的规则为准。红包发出后不能撤回，未在有效期内领取的部分自动退回发送者。发红包与兑换礼品需要输入支付密码；支付密码连续输错将被锁定一段时间。忘记支付密码请通过「在线客服」申请由管理员重置。
6.4 积分可在应用内「兑换礼品」页提交兑换申请：填写要兑换的积分数并输入支付密码后，积分即被扣除并生成申请，由我们的客服与您联系确认兑换内容并处理。申请在处理前您可以取消，积分随即退回；申请被驳回时积分同样退回。积分不能兑换现金。
6.5 钱包可能因违规、风险处置或您的账号状态异常而被冻结，冻结期间不能发红包、领红包或兑换礼品。我们可以根据运营需要暂停或关闭积分、红包或兑换功能；已发出的红包仍可领取或到期退回。
6.6 账号注销生效时，钱包中剩余的积分随账号一并作废，不予退还或兑换。
7. 账号注销
7.1 您可以在「我 → 注销账号」申请注销。注销申请提交后进入 15 天冷静期，冷静期内您可以登录并撤销注销；冷静期内不能发红包或兑换礼品。
7.2 冷静期届满后账号将被清除，钱包积分按第 6.6 条作废，相关数据按《隐私政策》处理，用户名在冷静期结束后方可被重新注册。
8. 服务变更与中断
我们可能因系统维护、升级或不可抗力暂停部分或全部服务，并尽可能提前通知。为保证安全与兼容，我们可能要求您升级到最新版本后方可继续使用。
9. 免责与责任限制
在法律允许的范围内，我们对因网络故障、第三方原因或您自身原因导致的服务中断或数据损失不承担责任。
10. 法律适用与争议解决
本协议适用中华人民共和国法律。因本协议产生的争议，双方应友好协商；协商不成的，提交 熊猫科技 所在地有管辖权的人民法院诉讼解决。
11. 联系我们
如对本协议有任何疑问，请通过应用内「在线客服」与我们联系。
Panda Terms of Service
Last updated: 2026-10-17
These Terms are an agreement between you and Panda Technology ("we") governing your use of the Panda instant messaging product and related services (the "Service"). Please read them carefully before registering, signing in or using the Service. By ticking "I have read and agree" or by using the Service you accept these Terms in full.
1. Acceptance
1.1 The Service is provided to employees and members of controlled communities. Internal accounts register with a one-time code issued by an administrator. External accounts register with an organization code or an SMS code and must pass a manual identity and bank card review before social features are enabled.
1.2 We may revise these Terms as required by law or business needs. Revised Terms are published in the app; continuing to use the Service means you accept them.
2. The Service
2.1 The Service includes account registration and sign-in, contacts and friends, one-to-one and group chat (text, images, voice, video, files, quotes, forwarding and more), group management and group files, one-to-one voice and video calls, Moments, a points wallet with fixed-amount points red packets, gift redemption, multi-device sync and system push notifications.
2.2 The Service does not provide real-money payments, top-ups, transfers, withdrawals, random-amount red packets, mini programs or official accounts. Points are governed by section 6.
2.3 Messages are encrypted in transit with TLS. To provide multi-device sync, offline delivery and lawful handling, the server stores message content: messages are kept for 365 days and images, voice, video and files for 90 days by default; administrators may change these periods.
3. Accounts and security
3.1 A username cannot be changed after registration. Keep your account and password safe; you are responsible for losses caused by failing to do so.
3.2 If you forget your password, contact Online Support in the app and leave your account and nickname; an administrator will reset it after verification. Self-service SMS password reset is not offered.
3.3 Signing in on a new phone signs out the previous phone. Signing in on a desktop must be confirmed on your phone.
3.4 Repeated failed sign-ins, frequent friend requests, message flooding and similar behaviour trigger rate limits, temporary freezes or IP blocks.
4. Acceptable use
4.1 You must not use the Service to publish or spread content that breaks the law, infringes others' rights, or is pornographic, fraudulent or harassing, and you must not upload blocked file types such as executables.
4.2 You can report violations with the complaint feature. We may warn, mute, freeze, ban or dismiss accounts and groups that violate these Terms or the law, and keep records of such actions.
5. Identity verification
5.1 External accounts must submit their real name, ID information and bank card information for manual review. ID numbers, card numbers and other sensitive data are stored encrypted and shown masked in the app.
5.2 If a review is rejected you may correct the information according to the reason given and submit again.
6. Points, red packets and gift redemption
6.1 "Points" are virtual credits we grant to you. They are not money, not stored value and not an e-money balance. Points cannot be bought or topped up with real money, cannot be exchanged for cash or withdrawn, cannot be transferred or traded between users (except by giving points red packets to friends), earn no interest, and have no use outside the Service.
6.2 Points are granted or deducted only by us (through administrators), or change through points red packets, red packet refunds on expiry, gift redemptions and their cancellation or rejection. Every change is recorded in your points history. If points were granted or obtained through a system error, a violation or fraud, we may correct or deduct them.
6.3 Points red packets have a fixed amount, never a random one. The amount per packet, number of packets, daily totals and validity period follow the rules shown in the app. A sent red packet cannot be recalled; any part not opened within its validity period returns to the sender automatically. Sending red packets and redeeming gifts require a payment PIN, which is locked for a while after repeated wrong entries. If you forget your payment PIN, ask Online Support to have an administrator reset it.
6.4 You can submit a redemption request on the in-app "Redeem gifts" page: enter the number of points and your payment PIN; the points are deducted and a request is created, and our support staff contact you to agree what you receive and handle it. You can cancel a request before it is handled and the points are returned; if we reject a request the points are returned as well. Points cannot be exchanged for cash.
6.5 A wallet may be frozen because of violations, risk handling or an abnormal account state; while frozen it cannot send or open red packets or redeem gifts. We may pause or turn off points, red packets or redemption for operational reasons; red packets already sent can still be opened or are refunded on expiry.
6.6 When an account cancellation takes effect, the points left in the wallet are void together with the account and are not refunded or exchanged.
7. Account cancellation
7.1 You can request cancellation in Me → Delete account. A 15-day cooling-off period follows, during which you can sign in and undo the request; red packets and gift redemption are unavailable during this period.
7.2 When the period ends the account is removed, wallet points are void under section 6.6, and related data is handled under the Privacy Policy. The username can be registered again only after the cooling-off period.
8. Changes and interruptions
We may suspend some or all of the Service for maintenance, upgrades or force majeure and will give notice where possible. For security and compatibility we may require you to update to the latest version before continuing.
9. Limitation of liability
To the extent permitted by law we are not liable for interruptions or data loss caused by network failures, third parties or your own actions.
10. Governing law
These Terms are governed by the laws of the People's Republic of China. Disputes shall first be settled through friendly negotiation; failing that, they shall be brought before the competent people's court where Panda Technology is located.
11. Contact
If you have questions about these Terms, contact Online Support in the app.
